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Ostana Terms of Service & End-User License Agreement (EULA)

Effective Date: March 12, 2026

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These Terms of Service and End-User License Agreement (“Agreement”) govern the use of the Ostana platform and the Ostana Clover Application (the “App”).

This Agreement is entered into between: Ostana Inc. (“Developer”, “Ostana”, “we”, “us”, or “our”) and the business entity installing or using the App (“Merchant”, “Customer”, or “you”).

By installing, accessing, or using the Ostana App or services, you agree to be bound by this Agreement. If you do not agree to these terms, you must not install or use the App.

TABLE OF CONTENTS

1. Description of the Service

Ostana provides a loyalty and engagement platform designed to help businesses manage customer relationships.

The platform enables merchants to:

  • create and manage loyalty programs,
  • issue rewards and promotions,
  • track customer visits and transactions,
  • manage customer engagement campaigns,
  • integrate with point-of-sale systems including Clover.

The services may include:

  • web applications,
  • APIs,
  • integrations with third-party systems,
  • the Ostana Clover App.

Ostana may update, modify, or improve the platform from time to time.

2. Clover Platform Relationship

The Ostana App may be installed on devices or services provided by the Clover platform.

Merchant acknowledges that:

  • Clover and its affiliates are not responsible for the App,
  • Clover does not provide support for the App,
  • Any claims related to the App must be directed to Ostana Inc.

Clover and its affiliates are third-party beneficiaries of this Agreement and may enforce its terms against the Merchant if necessary.

3. License Grant

Subject to compliance with this Agreement, Developer grants Merchant a limited, non-exclusive, non-transferable, revocable license to use the Ostana App solely for Merchant’s internal business operations.

Merchant may not:

  • copy or reproduce the software,
  • modify the software,
  • reverse engineer or decompile the software,
  • distribute or sublicense the software,
  • sell or resell the software.

All intellectual property rights remain the property of Ostana Inc.

4. Merchant Responsibilities

Merchant agrees to:

  • provide accurate account information,
  • comply with applicable laws and regulations,
  • ensure proper use of the platform by employees,
  • maintain the confidentiality of account credentials.

Merchant is responsible for all activity conducted through its account.

5. Data Access and Use

The Ostana platform may access and process certain information including:

  • merchant business information,
  • customer loyalty program data,
  • transaction metadata from Clover or other POS systems.

This data is used solely to operate loyalty and engagement functionality.
Ostana does not store payment card numbers or sensitive payment credentials.

All personal data is handled according to the Ostana Privacy Policy:

https://ostana.io/privacy-policy/

6. Third-Party Services

The platform may integrate with third-party services including:

  • Clover POS,
  • payment processors,
  • marketing platforms,
  • CRM systems.

Ostana is not responsible for the availability, functionality, or policies of third-party services. Merchant’s use of third-party services is governed by the terms of those providers.

7. Fees and Billing

Certain features of the Ostana platform may require a paid subscription.
Merchant agrees to:

  • pay applicable fees,
  • maintain valid billing information,
  • comply with subscription terms.

Failure to pay fees may result in suspension of services.

8. Updates and Modifications

Ostana may release updates to:

  • improve functionality,
  • maintain compatibility with Clover devices,
  • enhance security.

Updates may be deployed automatically. Continued use of the service after updates constitutes acceptance of those updates.

9. Support

Support for the Ostana App is provided by:

Clover does not provide support for the App.

10. Disclaimer of Warranties

The Ostana platform and App are provided “as is” and “as available.” Ostana makes no warranties regarding:

  • uninterrupted operation,
  • error-free functionality,
  • compatibility with all devices or systems.

To the maximum extent permitted by law, Ostana disclaims all warranties including:

  • implied warranties of merchantability,
  • fitness for a particular purpose,
  • non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Ostana Inc. shall not be liable for:

  • indirect damages,
  • consequential damages,
  • loss of profits,
  • loss of business opportunities,
  • loss of data

arising from the use of the App or platform.

In no event shall Ostana’s total liability exceed the fees paid by Merchant for the service during the previous 12 months.

12. Indemnification

Merchant agrees to indemnify and hold harmless Ostana Inc. from any claims arising from:

  • Merchant’s misuse of the App,
  • Merchant’s violation of this Agreement,
  • Merchant’s violation of applicable laws.

13. Termination

Ostana may suspend or terminate access to the platform if Merchant:

  • violates this Agreement,
  • engages in fraudulent or unlawful activity,
  • fails to pay required fees.

Merchant may terminate the service by discontinuing use of the platform. Upon termination, the license granted under this Agreement ends immediately.

14. Governing Law

This Agreement shall be governed by the laws of Ontario, Canada, without regard to conflict of law principles.

15. Changes to These Terms

Ostana may update these Terms periodically. Updated versions will be posted at: https://ostana.io/terms-conditions/.

Continued use of the services constitutes acceptance of the updated Terms.

16. Contact Information

For questions regarding these Terms:

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